PRIVACY POLICY

Privacy Policy

Effective Date: 01/01/2023

Stillman Injury Law (“Stillman Injury Law,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit stillmaninjurylaw.com, submit a form, contact us, or otherwise interact with our firm.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Mailing address
• Information about your potential legal matter, accident, injury, or claim
• Any other information you choose to provide through our website, forms, phone calls, text messages, emails, or other communications

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages viewed, referring website, and general website activity.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your questions, requests, and inquiries;
• Evaluate whether we may be able to assist with your potential legal matter;
• Contact you by phone, email, and text message, where permitted and with your consent when required;
• Schedule consultations or follow up regarding your inquiry;
• Provide, operate, and improve our website and services;
• Maintain our business records and comply with legal obligations; and
• Protect the security, rights, property, and safety of Stillman Injury Law, our clients, and others.

3. SMS Messaging, Phone Number Use, and Consent

a. Overview
Stillman Injury Law ("we", "us", or "our") uses phone numbers to provide SMS communications for client service purposes only, including appointment confirmations and reminders, case-related updates and requests for information, and certain transactional notices. We do not send marketing messages unless you have explicitly opted in to receive marketing communications.

b. What We Collect for SMS Purposes
When you opt in to receive SMS, we collect and retain: your phone number, mobile carrier information, the exact opt-in text shown at the time of consent, the date and time of consent, the IP address and page URL where consent was given, and any confirmation/reply messages (e.g., YES/STOP).

c. How You Opt In
You may opt in by checking the consent checkbox on our online forms at https://stillmaninjurylaw.com/home or by providing your phone number directly to a member of our staff during intake (we will record the method and text used for consent). The checkbox must be unchecked by default and include the opt-in disclosure shown to you before you submit your information.

Sample opt-in text displayed to clients:
"Yes, I want to receive SMS messages from Stillman Injury Law with appointment confirmations, case updates, and other case-related messages. Message frequency varies. Message & data rates may apply. Reply STOP to unsubscribe at any time. For help, reply HELP or contact [email protected]. See our Privacy Policy (https://stillmaninjurylaw.com/privacypolicy) and Terms & Conditions (https://stillmaninjurylaw.com/terms)."

d. Sample Outbound Messages
"Stillman Injury Law: Hi [FirstName], your appointment with Philip Stillman at 7681 Lake Worth Rd, Lake Worth, FL 33467 is scheduled for [Date] at [Time]. Reply YES to confirm or CALL us at 561-626-6007. Msg&Data rates may apply. Reply STOP to opt out."
"Stillman Injury Law: Hi [FirstName], your personal injury case has settled, please call us at 561-626-6007 to make arrangements to pick up your settlement check. Reply HELP for help or STOP to unsubscribe."
"Stillman Injury Law: Hi [FirstName], we need a little more information from you about your personal injury case. Please call our office at 561-626-6007. Reply STOP to opt out."

e. Opt-Out and HELP Instructions
To stop receiving SMS messages, reply STOP to any SMS message, email [email protected] with subject "UNSUBSCRIBE", or use the unsubscribe link provided in promotional SMS (if applicable). HELP: reply HELP to any message or contact [email protected] or call 561-626-6007. We will honor opt-out requests promptly (typically within 24 hours) and will not send further messages after opt-out, except as permitted by law.

f. Third-Party Providers and Processing
We utilize professional third-party communication providers, such as Twilio, to facilitate the delivery of our SMS messages. These providers act as data processors on our behalf and are contractually required to maintain the confidentiality and security of your phone number and message data, using it solely for the purpose of transmitting our communications to you. We do not authorize these providers to use your information for their own marketing purposes or to share it with any other third parties."

g. Data Retention for SMS Records
We retain SMS consent and message logs for as long as necessary to provide services and to comply with legal obligations. Consent records and message logs are retained for a minimum of [3] years from the date of opt-in (or longer if required by law). If you wish to request deletion, please contact us (subject to legal/ethical retention obligations).

h. Security and Compliance
We maintain reasonable administrative, technical, and physical safeguards to protect SMS data. We also maintain records necessary to demonstrate consent for regulatory and carrier compliance audits.

i. Questions or Concerns
For questions about our SMS program or to exercise your privacy rights related to phone number data, contact: [email protected] or call 561-626-6007.

We do not sell your personal information.

"Information Sharing and Consent for SMS: Notwithstanding any other provision in this Privacy Policy, phone numbers collected for SMS purposes and the associated consent records will not be shared, sold, or rented to third parties or affiliates for marketing or promotional objectives. We share your phone number only with our service providers (such as Twilio) to facilitate the delivery of messages you have opted to receive. We maintain a secure record of your opt-in consent (including timestamp and IP address) specifically for compliance and auditing purposes, and this data is never shared for third-party marketing."

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to help operate the website, understand website usage, improve user experience, and support website functionality. You may be able to adjust your browser settings to refuse cookies; however, some website features may not function properly as a result.

5. How We Share Information

We do not sell your personal information. We may share information as reasonably necessary with:

• Service providers who help us operate our website, communications, scheduling, marketing, or business operations;
• Professional advisors, such as attorneys, accountants, insurers, or technology providers, when appropriate;
• Government authorities, law enforcement, courts, or other parties when required by law or necessary to protect legal rights or safety; and
• Other parties with your consent or at your direction.

6. No Attorney-Client Relationship Through This Website

Submitting a form, sending an email, calling, texting, or otherwise communicating with Stillman Injury Law through this website does not create an attorney-client relationship. An attorney-client relationship is established only through a written agreement signed by Stillman Injury Law and the client.

Please do not send confidential, sensitive, or time-sensitive information through this website until you have been instructed to do so by a member of our firm.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no internet transmission, electronic storage system, or method of communication is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.

9. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate authorization. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

10. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information that we maintain about you, subject to applicable law and our legal, ethical, and recordkeeping obligations. To make a request, please use the contact information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with an updated effective date. Your continued use of our website after changes are posted signifies your acceptance of the updated Privacy Policy.

12. Contact Us

Stillman Injury Law
7681 Lake Worth Rd
Lake Worth, FL 33467
Phone: 561-626-6007
Email: [email protected]